Shipping policy

SHIPPING POLICY

All non-personalized orders are processed within 1 – 2 business days whenever possible. Personalized orders will ship within 2 – 3 business days; if we have all the information we need to customize your order.  For items that require additional time to personalize, the length of time to complete will be noted in the product description. If there is a delay in shipping your order beyond these times, we will contact you as soon as possible.

 

We currently ship via UPS or USPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. Once your package leaves the shop, we can no longer be held responsible for it. The customer is responsible for filing any claims with USPS or UPS for any lost or damaged packages. However, if First Class USPS mail is chosen, the package is not insured and therefore you cannot file a claim on the package.